Contact
Updated
The fastest way to reach Wolkra is a ticket in the console. You can also email [email protected], report abuse to [email protected] and send privacy questions to [email protected].
Support
Tickets in the console
Sign in at console.wolkra.com and open Support to create a ticket. Tickets are tied to your account, so you can pick the server or resource the question is about, follow replies in one place and see past conversations.
Good tickets get faster answers. Include:
- the server name or ID;
- what you expected and what happened instead;
- when it started;
- any error message, command output or screenshot;
- what you already tried.
Never send passwords, private keys or full API tokens in a ticket or email.
Write to [email protected] for questions before you sign up, or if you cannot access the console. If you have an account, send the email from the address you signed up with.
Status
Check the status page in the console for ongoing incidents and planned maintenance before opening a ticket.
Abuse reports
Report spam, phishing, malware, attacks or other abuse coming from a Wolkra server to [email protected]. Please include:
- the IP address or hostname involved;
- the date and time with time zone;
- what happened, with evidence: log lines, full email headers, URLs;
- how we can reach you for follow-up.
Each report becomes an abuse case with deadlines for the customer to respond and fix the problem. Rules for what is allowed on our servers are in the acceptable use policy.
Privacy and data protection
Send questions about personal data, and requests for access, correction or deletion, to [email protected]. The privacy policy explains what we process, why, and which service providers are involved. For the legal terms of the service, see the terms of service.
Overview
| Topic | Contact |
|---|---|
| Technical help, billing, account | Ticket in the console, or [email protected] |
| Abuse from a Wolkra server | [email protected] |
| Personal data and GDPR | [email protected] |
Help yourself first
Many answers are already written down:
- FAQ for billing, network, servers and account questions;
- docs for the console and API;
- guides for Linux server setup, security and apps.
New to Wolkra? Read about Wolkra or create an account.
Frequently asked questions
What is the fastest way to get help?
Open a ticket in the console. It is linked to your account, so we can see which resources you mean.
Can I contact support before I sign up?
Yes. Email [email protected] with your question.
How do I report abuse from a Wolkra server?
Email [email protected] with the affected IP address or hostname, the time with time zone, and evidence such as log lines or email headers.
Where do I send a GDPR request?
Send requests about your personal data, such as access or deletion, to [email protected].